Privacy Policy

We collect information you provide directly, including:

• Account registration: company name, contact name, email address, phone number, country, and business type.
• Orders: product selections, quantities, and whether installation service is requested.
• Support tickets: project name, issue description, contact details, and urgency level.
• Communications: any messages you send us through the site or by email.

We also collect standard technical data automatically: IP address, browser type, pages visited, and referring URLs, through our hosting infrastructure.

• To create and manage your commercial account.
• To process and fulfill orders and service requests.
• To respond to support tickets and technical inquiries.
• To send transactional notifications (account approval, order confirmation, ticket updates).
• To improve our website and services.
• To comply with legal obligations.

We use cookies and similar technologies for the following purposes:

• Essential cookies: required for authentication and session management. These cannot be disabled without breaking core functionality.
• Functional cookies: remember your preferences (e.g., cookie consent choice).
• Analytics: we may use aggregated, anonymized data to understand site usage. No personal identifiers are shared with third-party analytics providers.

You can manage your cookie preferences through the banner shown on your first visit. Selecting “Essential only” disables non-essential cookies.

Your data is stored and processed using the following trusted third-party services:

• Supabase — database and authentication infrastructure (hosted on AWS).
• Vercel — website hosting and content delivery.
• Resend — transactional email delivery.

All processors are contractually bound to protect your data and may not use it for their own purposes.

We retain account and transaction data for as long as your commercial relationship with Intelco is active, and for a reasonable period thereafter to comply with legal and accounting obligations. Support ticket records are retained for service continuity. You may request deletion at any time (see Section 7).

We do not sell or rent your personal information. We may share data only in the following circumstances:

• With service providers listed in Section 4, solely to operate the platform.
• With Intelco staff who need access to fulfill your requests.
• When required by law or legal process.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.

To exercise these rights, contact us at info@intelcogroup.com. We will respond within 30 days.

We implement industry-standard security measures including encrypted connections (HTTPS), access controls, and row-level security on all stored data. No method of transmission over the internet is 100% secure — we encourage you to use strong passwords and keep your account credentials confidential.

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Intelco Group
New York, NY · Miami, FL · Aruba
Email: info@intelcogroup.com
Phone: +1 917 402 9825