Todays business telephony solutions combines advantages of traditional telecommunications together with the convergence of IP technology-offering advanced features and flexibility to handle your company communication needs.
A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines used are directly controllable in key telephone systems from multiple telephone stations, and that such a system often provides additional features related to call handling.
Business telephone systems are often broadly classified into key telephone systems, and private branch exchanges, but many hybrid systems exist.
A key telephone system was originally distinguished from a private branch exchange (PBX) in that it did not require an operator or attendant at the switchboard to establish connections between the central office trunks and stations, or between stations.
Technologically, private branch exchanges share lineage with central office telephone systems, and in larger or more complex systems, may rival a central office system in capacity and features. With a key telephone system, a station user could control the connections directly using line buttons, which indicated the status of lines with built-in lamps.
The ongoing migration of most major telecommunication carriers to IP based networks, coupled with the rise in Cloud Communications has resulted in a significant rise in the uptake of hosted PBX solutions.
An IP PBX system handles voice signals under Internet protocol, bringing benefits for computer telephony integration (CTI). An IP-PBX can exist as physical hardware, or can carry out its functions virtually, performing the call-routing activities of the traditional PBX or key system as a software system. The virtual version is also called a Soft PBX
IP PBX is an ideal communication system that solves many of your business communication needs today. With intelligent call routing and call centre functionality, together with integral desktop productivity applications, enables businesses to effectively reach, serve and retain your customers. These new platforms are packed with features and applications that can enhance your business productivity.
